Do you believe you have a warranty problem?
Firstly, study the instruction booklet and ensure the product is correctly installed – a number of issues can be resolved by ensuring correct installation, operation or application. Secondly, contact the dealer who sold you the product who will advise how the claim is to be handled.
The following is a precis of the Pumpmaster Warranty Policy. This is in addition to, or supports any state or Commonwealth Government legislation incorporating consumer protection. Warranty cover varies from product to product and the following is intended as a general guideline only.
1. Above Ground Pumps
Warranted for two (2) years from the date of original end user purchase. This covers any necessary parts and labour at the state distributor’s premises or at an authorised service dealer.
Not covered by warranty:
Electrical/mechanical failure due to water entry in to motor from external sources (units should always be installed above the ground in a permanently dry position and protected against direct rain and sunlight). Incorrect power supply (poor quality power invertors or generators can damage electronic controllers) pumping of water containing contaminants, abrasives, or non-potable, high water temperatures, dry running or running against a closed discharge, wear, tear, misuse or abuse.
2. Borehole Pumps
Warranted for two (2) years from date of original end user purchase. This covers any necessary parts and labour at the state distributor’s premises or at an authorised service dealer.
Not covered by warranty:
Dry running, running against a closed discharge, rapid cycling, corrosive water or pumping of abrasives, wear, tear, abuse or misuse.
Borehole Pump Motors
Warranted for one (1) year from date of original end user purchase. A complete list of warranty exclusions are too detailed for inclusion in this policy sheet, but specifics can be supplied on request.
3. Submersible Drainer Pumps
Warranted for one (1) year from date of original end user purchaser. This covers any necessary parts and labour at the state distributor’s premises or at an authorised service dealer.
Not covered by warranty:
Dry running, damage caused by re-adjustment of float switch setting, incorrect power supply (see paragraph 1) pumping of corrosive or abrasive water, pumping wastes or solids beyond the ability of the pump design to handle, wear, tear, mi use and abuse.
4. Engine Drive Pumps
Pump ends are warranted for two (2) year (engines are subject to manufactures warranty conditions). Pump warranty covers any necessary parts and labour at the state distributors premise or at an authorised service dealer.
Not covered by warranty:
Dry running, running against a closed head, pumping of abrasive or corrosive water beyond the specific pumps ability to handle, excessive wastes or solid, wear, tear, mi use and abuse.
5. Wellmate Pressure Tanks
Warranted for five (5) years from date of original end user purchase. This covers an optional replacement of the CPTE tank or an air cell, and any labour, parts at the state distributor’s premises or at an authorised service dealer.
Not covered by warranty:
Operation at pressures exceeding that of the tank rating, operation without a pressure safety valve installed, operation at temperature in excess of rating, pumping of liquids containing abrasive material, chemical, wear, tear, abuse or misuse.
General comments
All of the above products handle potable water. Whilst some products, such as engine drive pumps, have the ability to pump non-potable water, it must be recognised that excessively alkaline or acid water can cause rapid failure of pump parts. Onsite travelling and labour, associated costs and consequential damages are expressively excluded from warranty coverage.